Z Baji Privacy Policy

1. Introduction

This Privacy Policy explains how z baji ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the z baji platform at z-baji.app, including the z baji mobile application and all related services. This policy applies to all users of the platform, regardless of how they access it.

Z baji takes the privacy of its players seriously. We understand that the people who use our platform are trusting us with sensitive personal and financial information, and we do not take that responsibility lightly. This policy is written in plain language so that every z baji player — whether they are new to online gaming or a long-time member — can understand exactly how their data is handled.

By registering an account or using the z baji platform in any way, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use the platform. If you have questions before registering, contact our support team via live chat.

2. Data We Collect

Z baji collects only the personal data that is necessary to provide the platform's services, comply with legal and regulatory obligations, and maintain the security of the platform. The categories of data we collect are set out below.

Z baji does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is strictly required by applicable law or regulation.

3. How We Collect Your Data

Z baji collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated technologies: Technical and usage data collected automatically when you access the platform, including via cookies, server logs, and similar tracking technologies. See Section 6 for more on cookies.
• Third-party providers: Data received from payment processors (bKash, Nagad, Rocket) in connection with your transactions, and from identity verification service providers where KYC checks are required.
• Publicly available sources: In limited circumstances, z baji may verify information against publicly available records for fraud prevention or compliance purposes.

4. How We Use Your Data

Z baji uses the personal data we collect for the following purposes. We only process your data where we have a lawful basis to do so — either because it is necessary to perform our contract with you, because we have a legal obligation, or because we have a legitimate interest that does not override your rights.

• Account management: Creating and maintaining your z baji account, verifying your identity, and managing your account settings and preferences.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Platform security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, and other prohibited conduct. This includes monitoring login patterns, transaction behaviour, and gameplay activity.
• Regulatory compliance: Meeting our obligations under applicable laws and regulations, including Know Your Customer (KYC) requirements and anti-money laundering (AML) obligations.
• Customer support: Responding to your queries, resolving disputes, and providing technical assistance.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support tools where needed.
• Platform improvement: Analysing usage data to understand how players use the platform and to improve the user experience, game selection, and performance.
• Marketing communications: Sending you information about z baji promotions, bonuses, and new games — but only if you have opted in to receive such communications. You can opt out at any time.

Z baji will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for the processing.

5. Sharing Your Data

Z baji does not sell, rent, or trade your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are subject to applicable financial regulations.
• Identity verification providers: Where KYC verification is required, z baji may share identity documents with accredited third-party verification services. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Technology and infrastructure providers: Z baji uses third-party providers for hosting, security, and platform infrastructure. These providers access data only as necessary to provide their services and are bound by data processing agreements.
• Legal and regulatory authorities: Z baji may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, or where disclosure is necessary to protect the rights, property, or safety of z baji, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of z baji's business, player data may be transferred to the acquiring entity. Players will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

6. Cookies and Tracking Technologies

Z baji uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to improve performance, and to understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

The types of cookies used by z baji are:

• Essential cookies: These are required for the platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: These collect anonymised data about how players use the platform — for example, which pages are visited most often and whether error messages are received. This data helps z baji improve the platform experience.
• Functional cookies: These remember your preferences — such as your preferred language or display settings — so you don't have to re-enter them each time you visit.
• Analytics cookies: Z baji uses analytics tools to understand aggregate usage patterns. Data collected through analytics cookies is anonymised and cannot be used to identify individual players.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the z baji platform. Z baji does not use third-party advertising cookies or cross-site tracking cookies.

7. Data Retention

Z baji retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The general retention periods applied by z baji are as follows:

• Account data: Retained for the duration of your account and for a period of up to 5 years after account closure, to meet regulatory and legal obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in accordance with financial record-keeping requirements.
• Identity verification documents: Retained for the duration of your account and for up to 5 years after closure, or longer if required by applicable law.
• Support communications: Retained for up to 2 years from the date of the last interaction, to assist with dispute resolution and quality assurance.
• Technical and usage data: Retained for up to 12 months from collection, after which it is anonymised or deleted.

When personal data is no longer required, z baji will securely delete or anonymise it. Where anonymisation is used, the resulting data cannot be linked back to any individual and may be retained indefinitely for analytical purposes.

8. Data Security

Z baji implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the z baji platform.
• Encrypted storage of sensitive data, including passwords and financial information.
• Role-based access controls that restrict data access to authorised staff only.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Two-factor authentication options for player accounts.
• Continuous monitoring of the platform for suspicious activity and potential security incidents.

While z baji takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, enable two-factor authentication if available, and never share your login credentials with anyone.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, z baji will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.

9. Your Privacy Rights

As a z baji player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the z baji support team via live chat or email at [email protected].

Z baji will respond to all valid data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it. There is no charge for making a data rights request.

10. Children's Privacy

The z baji platform is strictly for adults aged 18 and over. Z baji does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to z baji, please contact our support team immediately at [email protected].

Upon receiving a credible report that a minor has accessed the platform, z baji will close the account, delete any associated personal data, and return any deposited funds in accordance with our underage gambling policy as set out in the Terms and Conditions.

11. Changes to This Privacy Policy

Z baji may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will notify registered players by email and/or by displaying a prominent notice on the platform. The "Last Updated" date at the top of this page will always reflect the most recent revision.

We encourage you to review this Privacy Policy periodically. Continued use of the z baji platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.

Minor changes — such as corrections to typographical errors or clarifications that do not affect the substance of the policy — may be made without specific notification. The updated date will reflect any such changes.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way z baji handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the z baji platform — average response time under 3 minutes.
• Email: [email protected]

For data rights requests — such as access, rectification, or deletion requests — please contact us by email with the subject line "Data Rights Request" and include your registered account email address so we can locate your records promptly.